Frequently Asked Questions – Candle Meadow LLC

We know ordering online can come with questions, so we’ve gathered the most common ones here to make your experience with Candle Meadow LLC as smooth and enjoyable as possible. Still need help? We’re just a message or call away at (254) 290-3721.

Product Questions

  • What are your candles made of?

    Our candles are made from 100% Coconut & Apricot wax, phthalate-free fragrance oils, and lead-free cotton wicks. They’re clean-burning and safe for your space.

  • Are your products pet-safe or kid-friendly?

    While no open flame should ever be left unattended, we only use non-toxic ingredients. Our candles are safe for homes with children and pets when used responsibly.

  • How strong are your candle scents?

    We aim for a balanced throw—enough to fill a medium-sized room without being overpowering. If you’re scent-sensitive, try our sampler packs or wax melts first!

  • How long do your candles burn?

    Our 8 oz candles burn approximately 40–50 hours with proper wick trimming and burn care.

Ordering & Shipping

  • Where do you ship from?

    All orders are hand-packed and shipped from our studio in Killeen, TX.

  • How long will it take to receive my order?

    In-stock items ship within 2–4 business days. Custom orders typically take 7–14 business days, depending on size and complexity.

  • Do you offer local pickup?

    Yes! If you're in or near Killeen, TX, we offer local pickup at checkout.

  • Do you ship internationally?

    Not at the moment—but stay tuned! We’re working on expanding our reach.

Custom Orders & Private Labeling

  • Can I create a custom candle or scent?

    Absolutely. We specialize in custom creations for events, gifts, and small business branding. Visit our [Custom Orders Page] to get started.

  • Is there a minimum for custom orders?

    Minimums vary based on the type of customization. Most start at 10 candles for bulk pricing. Don’t worry—we’ll walk you through it!

  • Can you create private-label candles for my brand?

    Yes! We love partnering with boutiques, salons, and creators. We'll help you choose a scent, container, and label design to match your brand.

Returns & Exchanges

  • What’s your return policy?

    Because our candles are handmade and often custom, we don’t accept returns. That said, if your item arrives damaged or defective, please contact us within 7 days, and we’ll make it right.

  • My candle arrived broken—what do I do?

    We’re so sorry! Please snap a photo of the damaged item and packaging and email it to us. We’ll send a replacement or refund based on the situation.

Still Have Questions?

We’re here to help with anything from candle care to custom design ideas.

📞 Call us at  (254) 290-3721.
📍 Based in Killeen, TX
💬 Contact Us